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In accordance with Law Decree No. 196/2003 (the 'Personal Data Privacy Law'), Boscolo Hotels S.p.A., with registered office in Padua - Via Uruguay 47, intends to process the personal data that you have provided exclusively for the fulfilment of the obligations prescribed by contract or law that govern the business relationship between us. If you have registered creating an account, the information you provided to us at the time of registration may be accessed, reviewed and updated at any time by signing in using your username and password clicking on "edit profile".
In accordance with Article 13 of the above-mentioned law, we are obliged to inform you of the following:
Purpose of data processing
The data that you place at our disposal will be processed in the context of our company's daily operations and in particular for the fulfilment of the obligations imposed by contract or law (e.g. compliance with administrative, fiscal and accounting, etc. requirements) and for occasional direct marketing from Boscolo Hotels and other companies of the Boscolo Group.
Method of treatment.
As regards the method of treatment given, we inform you that your data will be entered in special identification archives in both paper and computerised form with adequate security measures taken for the protection of the privacy in accordance with the regulations in force. Your personal data will be processed by the appropriate data processing and filing software.
Obligatory or optional data entry
We inform you that your consent is not required (as per Art. 23 and respective amendments of the above-mentioned law) whenever our company requires the data in question for the fulfilment of obligations prescribed by contract or law, whenever such data can be taken from public registers, lists, deeds or documents that are part of public domain and can be freely accessed by anyone and whenever such data is processed for the defence of rights in Court of Law. In any case however, all such data can be processed but not disclosed.
Consequences of refusal to grant consent.
Your refusal to consent to our processing of data we consider fundamental as per Point a) above (such as names, registered office, headquarters, branch offices, capital stock, telephone numbers, fax numbers, name of legal representative, V.A.T. and income tax registration numbers, corporate purpose and banking co-ordinates, etc.) may prevent us from establishing or continuing a contractually-regulated business relationship with you.
Parties to whom your data may be communicated.
Your personal data may be communicated to the parties in the following categories:
Parties granted rights to data access by law;
payment and payment collection management credit institutes, insurance companies, and auditors;
credit recovery companies;
data processing and information technology companies;
correspondence service companies;
consociate, subsidiary or parent companies.
Parties that may gain awareness of your data in the execution of their duties
Your personal data will be processed by parties in the following categories:
company management, in their role as the parties in charge of such processing;
headquarter operatives, in their role as the parties in charge of such processing;
hotel management operatives, in their role as the parties in charge of such processing;
reception, administration and accounting operatives of the structures managed by Tower., in their role as the parties in charge of such processing.
Such data will never be distributed without your previous written consent.
Rights as per Art. 7 of Law Decree 196/2003
Lastly, in regard to the above, we inform you of your rights as per Art. 7 of the above-mentioned law and precisely what you may be entitled to receive at our expense:
a) the indication of the origin of the data, the purposes and methods of processing, the identification of the owner of the processing and the managers in charge of processing, and the categories of party to whom such data can be communicated or those who may come to the awareness of such data in the performance of their duties as parties assigned to data processing; b) the confirmation of the existence of the personal data that regards you and the logic applied to any computerised processing performed; c) the cancellation and transformation in anonymous form of any data processed in violation of the above-mentioned law; d) the updating, correction and completion - if you desire - of such personal data; e) the certification that the operations mentioned in Points c) and d) were brought to the attention of those to whom such data has been communicated or distributed with the exception of the cases prescribed by law; f) the right to oppose on legitimate grounds the processing of your personal data, even when such processing is performed for appropriate purposes; g) the right to oppose, in any case, the processing of your personal data for the purpose of transmission of direct sales or advertising material or commercial communication or market research.
Parties assigned to processing
The owner of the processing performed is Boscolo Hotels S.p.A, with registered office in Padua - Via Uruguay 47.
The Bclub fidelity programme (henceforth Bclub or the programme) is organized and promoted by Boscolo Hotels S.p.A.
The Program starts on November the 1st 2010 and ends on October 30th 2015.
The Boscolo Card owners (henceforth Bcard or the Card) must have at least 18 years old and can be the holder of only one card.
In order to earn, ad use the points Bcredits and to obtain the other benefits it is compulsory to present the card. It is strictly forbidden to cede, sell or exchange the Bcard or whatever benefit obtained, if not explicitly consented and authorized by Boscolo Hotels S.p.A.
All the individuals who stay in the Boscolo Hotels can earn Bcredits only by booking directly at the Bclub Office via phone +39 049 8287789, via e-mail email@example.com or on the website www.boscolohotels.com.
The list of the hotels taking part of the programme is available at the address http://www.boscolohotels.com/ita/puntibclub. Boscolo Hotels reserves the right to modify the list of hotels taking part in the programme at any time.
Bcard holders accumulate Bcredits based on the balance of their check-out bill. This amount may include rooms, lunches and/ or dinners, bar, room service and SPA treatments. The Bcredits will be earned only for the Bcard holders reservation, and will be calculated for each single bill separately.
The points will be calculated to the bill from 72 hours after the checkout. It will be assigned one (1) point every 50€ unfractionated. The calculation of the points attributed is executed exclusively round down on multiples of 50€ on every single bill emitted by the checkout of the hotel.
It is not possible to earn Bcredits or obtain Bclub benefits booking through: Tour Operators, travel agencies or websites other than www.boscolohotels.com.
The amount needed for complementary stay may vary from Hotel to Hotel, and will be subject to changes over time.
Bcredits has a validity of 24 months and all the Bcredits accumulated have to be used within this period. At the end of this period, the points will be automatically cancelled.
Bcredits can be used for the room reservations and for special offers.
Bcredits can not be accumulated for Long Stay Tariffs, which are tariffs dedicated for a period of more than 7 nights.
Those Bclub members which work for a company that has a Corporate agreement with Boscolo Hotels will use the negotiated rate that is not subject to further discount.
The Bcard holders have the 10% discount on the following services: restaurant (lunch and dinner), SPA, bar, room service. The discount is valid for a maximum of two persons: the card holder and his/her companion. It is compulsory to show the Bcard in order to obtain the discount.
Clients may begin to enjoy all of the benefits of the programme from the moment they identify themselves to be Bcard holders with a specific card number. For this purpose, every time cardholders make a reservation, they must identify themselves as such, indicating their card number and also presenting their card to the reception staff on arrival at the hotel.
Benefits obtained from Bclub programme are not compatible and may not be combined with benefits from other loyalty programmes, unless otherwise established by Boscolo Hotels.
Bcredits may not be transferred to third parties and they will only be credited to the account of the cardholder who obtained them, regardless of the person that paid the bill. Each cardholder may only hold one Bclub account and any Boscolo Card in addition to the first one that might be requested by a cardholder will be cancelled.
If a cardholder has made a reservation using Bcredits no point will be returned to the card in case of cancellation, modification or no show.
The Personal Concierge services, Personal assistant, exclusive access, personal booking are usable only with prior reservation and can be used only for the dates of reservation.
The early check-in and check-out, the fast check-in and check-out, the newspaper in the room and the free internet connection depend upon availability and are not guaranteed. In detail, the internet connection is supplied free of charge only via cable and not wireless.
The fast check-in and fast check-out services are possible only if the client provides us with all the necessary information: Name and surname; identity card number, place and date of issue; credit card number, type and expiry date.
The personal concierge service is usable only with prior authorization of the use of the credit card.
Boscolo Hotels reserves the right to cancel a Bcard belonging to any cardholder if it is used improperly, and to delete all the points earned without giving any indemnity.
The Bcredits are could not be converted into money or in services or goods different by the ones indicated by Boscolo Hotels
Boscolo Hotels may not be held responsible for any lost or delayed mail, or for errors in rates, descriptions or printing errors on printed material sent to cardholders, and reserves the right to correct them.
If any Bclub stay is not shown on the corresponding account statement, it will be included in the following one. If a cardholder has a complaint concerning the points awarded, they must send a copy of their bill together with the Bclub number to firstname.lastname@example.org, for the corresponding points to be awarded. Cardholders have a period of 6 months at their disposal, from the date of their stay, to complain about the allocation of points. Once the said period has elapsed, no further claims on possible points assigned will be accepted.
Accounts that remain inactive for over one year will automatically be cancelled and all points accumulated will be lost. An account shall be understood to be inactive when a Bclub holder has not stayed at a Boscolo Hotel for over one year. Boscolo Hotels reserves the right to assign a different validity period for points assigned in promotions.
The Bclub programme is active for 5 years. At the expiry date, the clients will not be able anylonger to use the benefits or the accumulated points.
Boscolo Hotels must be informed of any change in the cardholder’s name or address in writing, via e-mail.
From this moment on, the Bclub programme shall be regulated by these conditions and any previous regulations are declared null and void. The Living card holders cannot ask the transfer of the points on the new Bcard.
The terms and conditions of the Bclub are governed by the corresponding Italian legislation in force at the time.